MAKENA SURF, #B-207

• Check-in time is 4:00 PM / Check-out time is 10:00 AM

• Valid identification and matching valid accepted credit card required at the time of check-in.

• All guests are required to complete the registration form within 24 hours of arrival with Alii Resorts, LLC and, if required, register with the property. Failure to complete the registration form may result in access code deactivation and/or immediate eviction.

Reservations

• Confirmed reservations will receive a letter of confirmation with a reservation number after the signing of the E-signature document.

• Rates are subject to change.

• All rates are subject to 14.42% Hawaii State GE/TA Tax as required by law and are based on Standard Occupancy.
• All rates are subject to a 3% Maui County Tax required by law and are based on standard occupancy.
• State and County taxes are subject to change and any adjustment will require full payment prior to check-in. In the event changes are enacted, you will be notified to make any additional payment. These changes can occur after the original full payment is made.

• A 3-night deposit is required at the time of booking for reservations under 28 nights.

• Long Stay Reservations: Any stay 28 nights or longer requires a deposit equal to 25% of the total value of the reservation.

• We accept Visa, MasterCard, Discover and AMEX credit card payments.

• Payments made by check/ACH will receive a 2% discount off the gross rent of the reservation (Deposit AND Final Payments must be made by check/ACH to receive the discount). All ACH payments will require a signed authorization form before your reservation is confirmed. ACH banks must be made with US banks.

• Check payments must be received within 7 days of the date of booking. All check payments must be in US dollars.

• Full prepayment is due 60 days prior to arrival (90 days for Christmas/New Year’s bookings, 120 days for stays of 28+ nights). Your final payment will be automatically charged to the credit card on file on the appropriate due date unless auto-charge is declined.

• All reservations are subject to a Guest Service Fee that may include but are not limited to applicable cleaning and resort fees.

• Additional cleaning fees will be added for stays less than 5 nights, when applicable.
• A welcome kit with a starter supply of toilet paper, tissue, bar soap, paper towels, dishwashing soap, and spare trash can liners. Alii Resorts does not replenish these items.
• Daily maid service is only provided at select properties.  However, periodic mid-stay cleanings or linen or towel exchanges are available for purchase (subject to availability and schedule). A minimum 72-hour advance notification is required to schedule additional housekeeping services/drops. Mid-stay cleaning services, linen, and towel exchanges occur between 9:00 am and 6:00 pm on the scheduled date. Depending on your unit, guests may be asked to not be present during elective housekeeping services such as a mid-stay clean.

Property Damage

• Accidental Property Damage Waiver: Accidental Property Damage Waiver affords protection to guests for accidental reported breakage or damage to the individual rental home up to a maximum of $1000. Damage must be reported by the guest to the Alii Resorts office prior to departure. Damage not reported by guests will not be covered by Accidental Property Damage Waiver and the guest will be responsible for any damages incurred. Cost is $50, $60, $70 or $80 (varies by unit size/location) + tax and is non-refundable. This waiver protection is added to the total reservation cost.
• Each unit is inspected prior to arrival and again following departure. Charges will be assessed for the repair / replacement of any damaged or missing items.
• Guests agree that any applicable damages / missing items will be charged to the credit card on file.
• Each unit is inspected prior to arrival and again following each guest departure. Should your unit require excessive cleaning following your departure, additional charges will apply, and cannot be covered by the Damage Waiver.

Cancellation and Changes

• A fee of 10% of the gross rent or $200, whichever is greater, will be assessed for cancellations received 60+ days prior to arrival (90+ days for Christmas/New Year’s, 120+ days for Long Stay). For cancellations received within 60 days of arrival (90 days for Christmas/New Year’s bookings, 120 days for stays of 28+ nights) or after arrival date. No refund is available unless space can be re-rented. If space can be re-rented, a pro-rata refund will be issued for reservations paid in full. Cancellations are subject to a processing/handling fee.

• Approved refunds will be remitted via check only and mailed to the address on file.

• Guest is responsible for the effects of changes in the exchange rate and all fees. Refunds will not be issued due to exchange rate changes.
• No refunds are given for unused nights, late arrival, early departure, or no-shows. Should guest fail to make payment on or before the final balance due date, the reservation may be declared in default and all monies forfeited.

COVID-19 Exposure

• An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting the island of Maui, you voluntarily assume all risks related to exposure to COVID-19